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Your Customer Service

FAQ

You'll find answers to frequently asked questions in our FAQ.

Always “app” to date

Use the “Mein Vonovia” app's many convenient features and services.

Forms and downloads

Here you can find a selection of forms and downloads.

Contact us

You want to get in touch with us? Please see our contact details here.
Kundenservice
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We’re here for you

Vonovia is a service-oriented housing service provider. You’ll find helpful information and important contact details on this page. We look forward to taking care of your request!

Frequently asked questions

You'll find answers to frequently asked questions in our FAQ. Just choose the appropriate category to find the answers you’re looking for.

All
General Information
Rents and Deposits
House Rules
Ancillary and heating costs
Approvals
Complaints
Termination
Miscellaneous
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“Mein Vonovia” customer app

With the "My Vonovia" app, you can find your apartment, conclude the lease agreement digitally and then keep an eye on all the essentials on your smartphone. 

  • Find a home
  • Send messages using the digital mailbox
  • View ancillary expenses and adjust advance payments
  • Request repairs
  • View documents
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“Mein Vonovia” app

Take advantage of the app’s many convenient features on your smartphone. Download it now!

Forms and downloads for various requests

It's often helpful to have the right document on hand when you're submitting applications or checking important information. Our customer app makes this simple and convenient. You can submit applications and download certificates in the “Service” section. You’ll also find a selection of forms and downloads on this page.

Your contact at Vonovia

Digital

„Mein Vonovia“ App

Simply download now from Google Play or the App Store!

Digital

Contact form

Use the new contact form so that our customer service can respond to your request more quickly and efficiently.

Telephone

Customer Service

Tel. +49 234 414 700 000

Monday to Thursday from 8:00 a.m. to 6:00 p.m.
Friday from 8:00 a.m. to 3:00 p.m.

You can register emergency repairs 24/7.

Languages: Deutsch, English, Türkçe

Postal address

Address

Vonovia Kundenservice
Postfach
44784 Bochum

Customer service

We speak english

In case of any enquiries concerning customer service you can call us Mondays to Thursdays from 08:00 am to 06:00 pm and Fridays from 08:00 am to 03:00 pm. If our coustomer service agent doesn’t speak English, we can offer an English callback in any case.

Biz Türkçe konusuyoruz 

Müşteri hizmetimize yönlendireceğiniz sorular ve talepler konusunda veya bize Pazartesi-Perşembe günleri 08:00 ila 18:00 ve Cuma günleri 08:00 ila 03:00 saatleri arasında arasında telefonla ulaşabilirsiniz. Çalışanlarımız Türkçe konuşmuyorlarsa, en azından Türkçe konuşan birinin size dönüş yapmasını sağlayabiliriz.