Woman in home office during Covid-19 lockdown

Your Customer Service


You'll find answers to frequently asked questions in our FAQ.

Always “app” to date

Use the “Mein Vonovia” app's many convenient features and services.

Forms and downloads

Here you can find a selection of forms and downloads.

Contact us

You want to get in touch with us? Please see our contact details here.

We’re here for you

Vonovia is a service-oriented housing service provider. You’ll find helpful information and important contact details on this page. We look forward to taking care of your request!

Frequently asked questions

You'll find answers to frequently asked questions in our FAQ. Just choose the appropriate category to find the answers you’re looking for.

General Information
Rents and Deposits
House Rules
Ancillary and heating costs

“Mein Vonovia” customer app

With the "My Vonovia" app, you can find your apartment, conclude the lease agreement digitally and then keep an eye on all the essentials on your smartphone. 

  • Find a home
  • Send messages using the digital mailbox
  • View ancillary expenses and adjust advance payments
  • Request repairs
  • View documents

“Mein Vonovia” app

Take advantage of the app’s many convenient features on your smartphone. Download it now!

Forms and downloads for various requests

It's often helpful to have the right document on hand when you're submitting applications or checking important information. Our customer app makes this simple and convenient. You can submit applications and download certificates in the “Service” section. You’ll also find a selection of forms and downloads on this page.

Your contact at Vonovia

Customer Service

+49 (0) 234 / 414 700 000
Monday to Friday from 7:00 a.m. to 6:00 p.m.

You can register emergency repairs 24/7.

Write us

Vonovia Kundenservice
44784 Bochum
Contact form


Customer service

We speak english

In case of any enquiries concerning customer service you can call us Mondays to Fridays from 07:00 am to 06:00 pm. If our coustomer service agent doesn’t speak English, we can offer an English callback in any case.

Biz Türkçe konusuyoruz 

Müşteri hizmetimize yönlendireceğiniz sorular ve talepler konusunda veya bize Pazartesi-Cuma günleri 07:00 ila 18:00 saatleri arasında arasında telefonla ulaşabilirsiniz. Çalışanlarımız Türkçe konuşmuyorlarsa, en azından Türkçe konuşan birinin size dönüş yapmasını sağlayabiliriz.