Our service philosophy
For us − Vonovia – means service, being there for our tenants. In other words, we are approachable - whether personally in the neighbourhoods, by telephone or by e-mail. Service also means to us: we listen properly to our tenants. Because that is the best foundation for finding and implementing sustainable solutions. Another service component is “transparency”. What that means for us? Quite simply: we make what we do public. We provide support in all residential matters, by showing options and making complicated issues comprehensible.